Reference

How We Protect Your Personal Data at gojekpot login

Your privacy matters to us — every piece of personal information you share when opening your account or making deposits via DANA, OVO, GoPay, or QRIS is handled…

Data collected only for account & payment useDANA, OVO, GoPay, QRIS transactions encryptedYou may request data access anytimeNo data sold to third partiesRetention period disclosed below
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gojekpot login How We Protect Your Personal Data at gojekpot login
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to access, correct, or delete your personal data, our privacy team is reachable through three direct channels seven days a week, from 08.00 to 23.00 WIB. Responses to data-access requests are processed within three business days, and deletion requests are completed within fourteen calendar days of identity verification. When you contact us, please include the email address tied to your gojekpot login account so we can locate your records without delay.

Team online

Live Chat

Open the live chat widget inside your account dashboard, available 08.00–23.00 WIB daily. Our privacy team responds to data queries within one hour during operating hours.

Email Privacy Team

Send your data request to our dedicated privacy email address found in the footer of this page. We acknowledge receipt within four hours and resolve within three business days.

In-Account Request Form

Log in, go to Account Settings, then select 'Privacy & Data'. Submit your request directly from there — no third-party form, no external redirect, just a straightforward account-level submission.

DATA HANDLING STANDARDS

Our Six Data-Protection Commitments to You

We have structured our data practices around six specific commitments that govern how your account information, payment records, and session data are stored and protected.

End-to-End Encryption

All data transmitted between your device and our servers — including DANA, OVO, GoPay, and QRIS transaction details — is encrypted using TLS 1.3. No payment credential is stored in plain text at any point during processing.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which account features you use most. You can manage or decline non-essential cookies from the cookie preference panel available on every page.

Account Security Alerts

Any login from an unrecognised device triggers an automatic email alert to your registered address. You can then confirm or block that session immediately from the security section inside your account settings.

Data Retention Policy

Transaction logs are retained for five years to meet financial record-keeping requirements where local law permits. Account profile data is deleted within thirty days of a confirmed account-closure request, except where retention is legally required.

No Third-Party Data Sales

We do not sell, rent, or trade your personal information to marketing companies or data brokers. Data is shared with payment processors such as DANA and GoPay solely to complete transactions you authorise.

Your Right to Data Access

You may request a full export of the personal data we hold about your account at any time. We deliver this export in a readable format within ten business days of verifying your identity through our in-account request form.

Privacy Policy Questions We Hear Most Often

The questions below come directly from people who have asked our support team about data rights, cookie settings, payment data handling, and account-level privacy controls. If your question is not listed here, use the live chat channel available 08.00–23.00 WIB to speak with our privacy team directly.

We collect your full name, email address, phone number, and the details of the payment method you register — DANA, OVO, GoPay, or QRIS. We also store login timestamps and device identifiers to protect your account from unauthorised access.

Payment references and transaction timestamps are stored for dispute resolution and financial record-keeping. However, full wallet credentials are handled directly by the payment provider — we never hold your DANA or OVO login details on our servers.

Log in to your account, go to Account Settings, and select 'Privacy & Data', then choose 'Request Data Export'. We verify your identity and deliver the export within ten business days. You can also email our privacy team to initiate this process.

Yes. Submit a deletion request through the in-account form or by emailing the privacy team. We delete account profile data within thirty days. Transaction logs may be retained longer where local law requires it for financial compliance purposes.

We use essential session cookies to keep you logged in and optional analytics cookies to understand feature usage. Non-essential cookies can be declined or changed at any time using the cookie preference panel accessible at the bottom of every page.

Access is restricted to authorised staff in our account management, payment verification, and privacy teams. All staff with data access operate under confidentiality agreements, and access logs are reviewed regularly for any unusual activity.

Your profile data is deleted within thirty calendar days of a confirmed account closure. GoPay, QRIS, and other payment transaction records linked to your account are retained for the period required by financial regulations, where local law permits.

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