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Legal terms built around your account security

When you open an account with us, your data, your deposits via DANA, OVO, GoPay and QRIS, and your withdrawal requests are governed by clear, transparent rules.

Account protection frameworkData and payment securityWithdrawal verification processSupport access rights
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gojekpot login Legal terms built around your account security
LEGAL SUPPORT CHANNELS

How to reach our legal and policy team

Team online

In-account messaging

Log into your account and open the support chat. Our team responds to policy and account questions within two hours during business days.

Email support

Send policy requests, data access forms and legal inquiries to [email protected]. We acknowledge all emails within 24 hours.

Account settings

View your legal preferences, payment settings and data rights directly in your account dashboard under Security & Legal. Update or request changes anytime.

DATA AND SECURITY

How we protect your account, data and payments

Payment verification

Every deposit via DANA, OVO, GoPay or QRIS is tied to your verified identity. Withdrawals are confirmed against your registered payment details before any funds leave our system.

Data retention

We keep your account data, transaction history and payment records for as long as your account is active, plus the duration required by local financial law in Indonesia.

Access requests

You can request a copy of your personal data, payment history and account activity through the Legal section of your account settings. Requests are fulfilled within 14 days.

Encryption standard

All communication between your device and our servers uses industry-standard TLS encryption. Your login credentials and payment information are never stored in plain text.

Session management

Your active session times out after 30 minutes of inactivity. You can manually log out anytime from the account menu on mobile or desktop.

Dispute resolution

If you dispute a transaction, withdrawal or charge, contact our support team within 30 days. We investigate and respond to your claim in writing within seven business days.

Your legal rights and account questions answered

If you move to a location where we do not operate, your account access may be restricted to comply with local law. You can still request a withdrawal of any remaining balance to your registered payment method within 90 days. Contact support for guidance on your specific situation.

Most withdrawals to DANA, OVO, GoPay and QRIS clear within two to four hours after we verify your request. Bank transfers may take one to two business days. We confirm all payouts by email once they leave our system.

Yes, your account works from any location in Indonesia where local law permits. Players in Semarang, Makassar and nationwide can log in from mobile, desktop or browser. Your payment and withdrawal options remain the same across all devices.

We collect your name, date of birth, email, phone number and payment details to verify your identity and process deposits and withdrawals. We do not sell or share this data with third parties outside of payment processors and mandatory regulatory filings.

Log into your account and go to Settings > Payment & Wallet. Update your registered DANA, OVO, GoPay or QRIS details there. Changes take effect immediately and apply to your next deposit or withdrawal.

You can request account closure anytime through the Legal section of your settings or by contacting support. After closure, we retain your data for the period required by Indonesian financial law. You may request permanent deletion after that period by submitting a written request.

If you report unauthorised access within 24 hours of discovery, we investigate the breach at no cost to you. Report suspicious login activity or unusual transactions immediately to [email protected]. We act on verified claims to reverse fraudulent charges.

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